What's included
- Warning on conflicting rules
- Order by dragging
- "Run now" for time-based rules
- Agents can see the rules, admins change them
Features › Automation
AutomationNow in beta
Rules that take over the routine work
Report critical tickets at once, remind about stalled ones, close resolved tickets after 7 days: set it up once – Xendor does the rest.
How it works
Pick a template
E.g. "Report critical tickets immediately", "Reminder: pending for 72 h" or "Close resolved tickets after 7 days".
Adjust it
"If … then …": immediately on an event or time-based every 15 minutes.
Follow it
The run log shows every run of the last 30 days – what happened and why.
Frequently asked questions
What can a rule do?
For example assign, set status or priority, and notify people or groups.
Does a rule run twice on the same ticket?
Time-based rules once per ticket – again only after the condition stopped matching in between.
Are closed tickets changed?
No, closed and cancelled tickets are never changed.
Try Xendor free for 90 days in your daily work
In the pilot program: personal onboarding, then $25 (US) or €25 (EU, plus VAT) per agent per month, guaranteed for 24 months.