What's included
- Card with priority, status, customer, group and agent
- "Open ticket" button
- Critical tickets and SLA breaches highlighted
- Only tickets of one group – e.g. one channel per team
Features › Microsoft Teams
Microsoft TeamsNow in beta
New and urgent tickets right in your Teams channel
Your team lives in Microsoft Teams? Then new tickets and SLA breaches arrive there – as a card with priority, customer and a button to the ticket.
How it works
Create a workflow in Teams
Create a "Workflows" webhook in the channel – the how-to is right in the form.
Connect in Xendor
Settings → API & Webhooks → "Connect Microsoft Teams", paste the address, choose events.
Done
New tickets, changes, customer replies or SLA breaches appear as a card in the channel.
Frequently asked questions
Does Xendor need access to our Microsoft 365?
No. Xendor only sends to the webhook address you create in the channel.
Can I connect several channels?
Yes, e.g. one per group with "Only tickets of group".
Which language are the messages in?
Your company's language in Xendor.
Try Xendor free for 90 days in your daily work
In the pilot program: personal onboarding, then $25 (US) or €25 (EU, plus VAT) per agent per month, guaranteed for 24 months.